Refund policy
Return & Refund Policy
At FlexoraSkin, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.
Returns
We accept returns only if the product is received in a damaged, defective, or incorrect condition.
To request a return, please contact us within 7 days of delivery with:
- Order number
- Clear photos/videos of the product
- Unboxing video, if available
- Reason for return
The product must be unused, unopened, and in its original packaging.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
- Opened or used skincare/beauty products
- Products without original packaging
- Items damaged due to customer misuse
- Sale or discounted items, unless defective
Refunds
Once your return request is approved and the product is received/verified, your refund will be processed to the original payment method.
Refunds usually take 5–10 business days, depending on your bank or payment provider.
Replacement
If the product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, depending on product availability.
Order Cancellation
Orders can be cancelled only before they are shipped. Once shipped, cancellation will not be possible.
Shipping Charges
Shipping charges are non-refundable unless the return is due to our mistake, such as a wrong or damaged product.
Contact Us
For return or refund requests, contact us at:
Email: shailakhan096@gmail.com